Apps Making Driving Safer

Every day new technology is made for the express purpose of making people safer. This is especially true in the car industry, where safety is paramount – and the definition is constantly shifting.

Most recently, a new trend has been popping up in the auto industry. There are now dozens of apps out there to help people drive more safely. These apps are great for teenagers and adults alike and are available on multiple platforms. 

SafeDrive

SafeDrive is the perfect app for anyone actively trying to limit their phone usage while driving. SafeDrive is an app that believes phones can be a dangerous distraction in the car and works to reward drivers for keeping their phones away when behind the wheel.

LifeSaver

While LifeSaver is targeted more towards teen drivers (or, more accurately, the parents of teen drivers), this is an app for anyone. LifeSaver combines GPS monitoring with a rewards system similar to that of SafeDrive. Parents can track their teens and help reward them for keeping their phones safely tucked away. 

DriveMode

DriveMode is very similar to the apps mentioned above in that it discourages distracted driving by reducing phone use. DriveMode silences call, alerts, and texts while driving. Additionally, it can send out auto-replies in the meantime, so there is no need to worry about a lack of response on the driver’s part.

Inrix

Inrix doubles as a safety and map app. It learns from users’ driving habits, creating individualized routes that help avoid traffic. The goal is to keep drivers focused on the road and not figure out how to get from A to B.

Mojo

Mojo is another monitoring app, but with a twist. Mojo monitors user driving statistics and rates them according to how safe their driving is. The app allows users to accumulate points, which eventually begin to earn gift cards as physical rewards.

iOnRoad

iOnRoad is an innovative new app that takes full advantage of today’s technology. It uses augmented reality to map out the other cars on the road and will send automatic alerts when your vehicle gets too close to another.

EverDrive

Are you feeling a bit more competitive about safe driving? EverDrive is the perfect app for that. EverDrive rates users on their safe driving by monitoring acceleration, braking, and speed. From there, it provides total scores, which can be shared with the neighborhood.

Best Practices: Retention & Customer Service

Running a business largely depends on maintaining and gaining customers each month. For an insurance agency in particular, retaining customers and making sure they are satisfied with their insurance agent will play a major role in deciphering your insurance company from many others. Here are a few ways you can make sure that your customer service is above and beyond so that you can retain customers and grow your business:

First, know your customer. At many insurance agencies, people become numbers and there are very little personal interactions and connections between employees and customers. A good company, regardless of what type of business it caters to, knows the people they are serving – without them, business would plummet. Communication is key when it comes to building relationships with your customers, so be sure your employees are great at effectively communicating. Nobody wants to get help from a computer, so make sure your employees don’t sound like one. Having compassion for customers is the initial step towards great customer service.

Amigo MGA Alan Rasof

Next, your employees should be knowledgeable and know how to answer questions about insurance policies in general and specific to your company. In the event that a question cannot be answered, there should be a protocol for your employee to tell the client that he or she will speak to a manager and will give them know as soon as possible. Make sure a follow-up email or phone call is setup so that the client is not left hanging. Your employees should speak with confidence and be well-educated for their position. If your company does not have a basic annual training program for both new and old employees, that is something that should be implemented right away.

Another aspect of customer service that your company should be up to par with is answering emails and responding to phone call in a timely fashion. No customer should be left in the dark if he or she has a question or is expecting an update of some sort. Be sure that your employees have a 24-48 hour rule when it comes to responding to voicemails and emails – even text messages if everyone has a company cell phone. Being attentive and responding to customers is extremely important for your business, because if you don’t respond the customer is not likely to a) refer you to prospective clients and b) have a good experience with the company, which could lead to negative feedback and may eventually not be a customer anymore. Even if the question seems vague or unimportant, your employees should hop on the phone with the customer and listen to what they have to say.

Amigo MGA, Alan Rasof

In conclusion, if customers are not satisfied with the service you are providing, they will not continue to use your product. Communicating effectively and responding quickly to voicemails, emails, and text messages are great ways to stay in touch and actively engage with your customers so that they will want to stay with your company as long as possible.